The Deming Management Method
Mary Walton

“Whether you are the owner of your own small business, a middle manager in a mid-sized company, or the CEO of a multinational, this book aims to show you how to improve your profits and productivity, following the principles of the Deming management method.”

This book is an interesting read, but not for everyone. It is clearly an older book that is written in an older manner, but it is still applicable and not completely outdated. It’s a little dense and takes a while to get into it. I felt that the long introduction / background on Dr Deming was very interesting.

It does go through The 14 Management Methods and 7 Deadly Diseases. However the points are very brief and don’t go into much detail. I thought it was interesting reading about the history and the key takeaway is to focus on quality.Unfortunately it doesn’t explain this in a lot of detail. Along with most other business books, their examples are always product based. I would love to see some service industry examples.

The methods all really common sense and I can’t believe there are still companies out there that do not run like this today. They need this book and the right attitude. Overall a nice story, but not enough depth. 3.5 stars.

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The Four Obsessions of an Extraordinary Executive:
The Four Disciplines at the Heart of Making Any Organization World Class
Patrick Lencioni

“In this stunning follow-up to his best-selling book, The Five Temptations of a CEO, Patrick Lencioni offers up another leadership fable that’s every bit as compelling and illuminating as its predecessor. This time, Lencioni’s focus is on a leader’s crucial role in building a healthy organization–an often overlooked but essential element of business life that is the linchpin of sustained success. Readers are treated to a story of corporate intrigue as the frustrated head of one consulting firm faces a leadership challenge so great that it threatens to topple his company, his career, and everything he holds true about leadership itself. In the story’s telling, Lencioni helps his readers understand the disarming simplicity and power of creating organizational health, and reveals four key disciplines that they can follow to achieve it.”

This is a pretty good book but not as riveting as his others. Like Lencioni’s other books, the majority of the book is told as a fable. You get invested in the characters and it’s realistic and relatable. For this particular book we see two CEOs at competing firms. You can’t help but feel sorry for them both and want them both to succeed despite them being direct competitors.

The author also explains the 4 disciples (the theory) in a short, succinct chapter at the end. The fable makes you remember and relate to the theory and having the direct theory chapter is helpful if you want to refer to it later.

I personally didn’t gain heaps from this book, as I think I’m applying a lot of this already. It also touched on some points which are in his other books, so it was a little repetitive in that respect. I recommend this book for anyone who is a leader in some way – it’s not just for CEOs. 4 stars

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Killer Thinking
How to Turn Good Ideas into Brilliant Ones
Tim Duggan

“Killer Thinking is the ultimate guide to creating, developing and recognising incredible ideas that will revolutionise the way you work, from the bestselling author of Cult Status. We need better ideas right now. Everywhere you look, there are growing problems that require fresh, creative thinking to help us solve. The good news is that anyone can learn to master the art of creativity to turn good ideas into brilliant ones.”

This book is exactly as it says, a step by step guide on how to turn good ideas into not just great but killer ideas! The author breaks down the steps into each chapter and gives you lots of business examples to relate to the steps. It’s very well written and kept me wanting to read more! There are also in real life practical questions to ask yourself at the end of each chapter to help get you started on coming up with your ideas. I always love great take-aways from books such as this, as well as a dot point summary at the end of each chapter that you can refer back to without needing to re-read the whole thing.

It’s refreshing to have some new and modern business examples that are not the mainstream, large corporations that are always referred to (Google, Apple etc). Some of the great examples discussed were Canva and Bumble. The author also wrote those stories in a way where you didn’t know what the company was or what their product was at the start. It made you follow their journey of coming up with the ideas and you can see how the process evolved (as well as trying to guess the company as you read on).

I love that the author is an Australian author and also referred to some good Australian businesses as well. The author also didn’t try to sell me their other book Cult Status, which a lot of authors do. But now I am keen to read his other book as well, as this was a great read. I’d recommend this book for anyone that is in the business industry or aspiring entrepreneurs. I’m not sure that it’s quite a re-read because I got what I needed from it from its summaries. 4.5 stars from me.

Pantera Press | 3 May 2022 | AU$29.99 | paperback

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How Minds Change
Making People Listen in an Argumentative World
David McRaney

“Genes create brains, brains create beliefs, beliefs create attitudes, attitudes create group-identities, group identities create norms, norms create values, and values create cultures. The most effective persuasion techniques work backwards. Ideas sweep across cultures in waves, beginning with early adopters who reduce uncertainty for the rest of the population. It’s rarely because the innovation is amazing in and of itself, but because early adopters signal to the group that it’s safe to think again. This book explains how minds change – and how to change them – not over hundreds of years, but in less than a generation, in less than a decade, or sometimes in a single conversation.”

The book I reviewed is the new version that includes references to COVID-19 and the thinking of some people around that (so this cover isn’t quite right).

This book wasn’t exactly what I was expecting. It started out with a very long introduction with the author asking the question: “How do minds change?” Then, I realised that the book was just going to be that. For most of it, the reader was just following along with the author’s journey of asking how minds change. The problem with this was that there were never exactly any specific answers.

There is a bit of what I would call WHY minds change, in examples that it has happened to some people. There wasn’t anything specific however such as helpful sentence starters or persuasion techniques or what actually happened. It just said that the person’s values and beliefs had changed… but not how that happened. I also expected it to be a little more scientifically proven. There was a small section about getting one of the techniques scientifically proven but it was a lot of his journey on doing so and not results or explanations.

There is a step by step method on street epistemology towards the end. This is a particular method and for a particular reason. It’s specific and something that could be used in everyday persuasion conversations. Some parts of it are more basic techniques as well which I have heard of before, but the author didn’t go into any details. The author also said at some point that when someone changes their mind, then the effects tend to last. I don’t see how this could happen though and the person’s mind stays “flipped”. Really how long do the effects last for? Especially when you see a lot of controversial topics and a lot of people changing their mind. Or is everyone always being “flipped” one way and then back now?

There were definitely some parts where I was interested in the little sub story, but it really took a while to get into and wasn’t as detailed and informative as I was expecting. It just seemed to be lacking so overall I give it 3 stars. I recommend Never Split the Difference instead, as it has a lot more handy tips and tricks. I do want to read more about cults now! So I’ll read Do As I Say next.

Oneworld | 21 June 2022 | AU$29.99 | paperback

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Made to Stick
Why Some Ideas Survive and Others Die
Chip Heath & Dan Heath

“In Made to Stick, Chip and Dan Heath reveal the anatomy of ideas that stick and explain ways to make ideas stickier, such as applying the human scale principle, using the Velcro Theory of Memory, and creating curiosity gaps. Along the way, we discover that sticky messages of all kinds–from the infamous “kidney theft ring” hoax to a coach’s lessons on sportsmanship to a vision for a new product at Sony–draw their power from the same six traits.”

For a book on how to make ideas stick, and be remembered, I don’t think I remember much at all. It probably didn’t help that I listened to it on and off in the car over a period of time. In saying that, there were only 1 or 2 times when I really just wanted to keep listening to it, so clearly it didn’t hook me in much either.

It wasn’t too bad, there were good pointers, tips and points throughout. Unfortunately, I think nothing is exceptionally great either. The core idea is that: in order for a message to be ‘sticky’ it has to combine these 6 characteristics:

1. Simple
2. Unexpected
3. Credibe
4. Concrete
5. Emotional
6. Story

There were some really great in depth sub story case studies in it which I loved. Sadly, not all of them were great and I don’t think they linked well to the overall messages. The message ended up being repetitive but also lost in what the point was. I’m still unsure on who the target market is. Maybe professionals in marketing/advertising?

I don’t think it had a lasting impact for me. A lot of things mentioned here are common sense and repeated in other books. I don’t think there is any extra knowledge in this book that sticks. 3 stars.

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Building a StoryBrand
Clarify Your Message So Customers Will Listen
Donald Miller

“Donald Miller’s StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses… Building a StoryBrand does this by teaching readers the seven universal story points all humans respond to; the real reason customers make purchases; how to simplify a brand message so people understand it; and how to create the most effective messaging for websites, brochures, and social media. Whether you are the marketing director of a multibillion dollar company, the owner of a small business, a politician running for office, or the lead singer of a rock band, Building a StoryBrand will forever transform the way you talk about who you are, what you do, and the unique value you bring to your customers.”

I listened to this book as an audio book. It seemed to take quite a while to get into it. For a book on building a story and getting you hooked into it, it really didn’t at all! It took a bit over an hour before it started picking up. Lucky for it, I was in the car on a long trip so I kept listening to it. The rest of the book was pretty good. There were a few slow points but overall it was really great.

It’s good to take a step back and look at your business and the story you are in with your clients. It helps define roles, where you are the guide and your clients are the heros. It does annoy me though when authors quote their website and market themselves within the book, which he does. This also goes against his own advice, of not making the reader the hero and flogging himself.

Looking beyond this though, the author does have some good points that you can take away and use for your business. It’s nice and short and didn’t drag on too much either. I recommend it to anyone who deals with customers/clients or is in business. 4 stars.

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First, Break All The Rules
What the world’s greatest managers do differently
M. Buckingham

“The greatest managers in the world seem to have little in common. They differ in sex, age, and race. They employ vastly different styles and focus on different goals. Yet despite their differences, great managers share one common trait: They do not hesitate to break virtually every rule held sacred by conventional wisdom. They do not believe that, with enough training, a person can achieve anything he sets his mind to. They do not try to help people overcome their weaknesses. They consistently disregard the golden rule. And, yes, they even play favorites. This amazing book explains why.”

I picked up this book from the opp shop. It clearly came out quite a while ago but it is a good solid book on being the best manager. Unfortunately I read it over a long period of time, putting it down and picking it up again so it’s hard to review. It’s one of those books that need this though. You need to read a small section and then go away and think about it. I even found myself thinking about it while reading and required pausing a lot. The only issue with this is I need to read it again before I even finished reading it as I don’t remember the start already!

What I do remember is that it had a lot of good practice tips and tricks. The part I most enjoyed was on hiring “for talent”, you can teach skills and knowledge, but hire for their talent. This is something I have always resonated with when hiring staff. This book gives very practical examples and questions to ask in interviews and what answers you should be looking for. I loved the focusing on your strengths section as well.

I highly recommend this book for anyone who is a manager, leader, or in a hiring team member’s role. I definitely need to re-read it. 5 stars.

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